When growing means more enquiries than you can answer
They swapped an IVR that could not tell which development a caller meant for an agent that resolves the enquiry, books the viewing, sends the reminders, and alerts the team when a person is needed. Saturday-night calls no longer go missing.
"It is not just a tool, it feels like having a partner making sure everything works."
When your team manages more than it sells, something has to change
An AI agent that knows each customer, understands orders by voice, WhatsApp, photo, and PDF, and processes them against their ERP. What started as a channel for low-volume customers is becoming the way this company sells.
"I will never replace anyone with AI. On the contrary, it comes to enhance our human capabilities."
We also operate in other sectors
Agents in production with companies in Spain, Mexico, and the United States.
Identity verification, debt communication, payment options, and WhatsApp follow-up. If there is a dispute, it transfers to a human agent with full context.
24/7 reservations in multiple languages, connected to the PMS. Real availability, direct booking, and confirmation by email and WhatsApp.
Ticket creation, guided diagnosis, technician assignment by area, and time-slot confirmation via WhatsApp.
Appointment management, reminders, rescheduling, and phone support so reception can focus on in-person patients.
Shipment status, voice and WhatsApp order intake, stock queries, and delivery incident management.
Level-1 call filtering and resolution, intelligent routing to human agents, and reduced wait times.