Hotels & Hospitality

Your front desk can't handle a 2am enquiry in German. Your AI agent can.

Reservations, changes, cancellations, availability enquiries — in 32+ languages, 24/7. The agent queries your PMS in real time, completes the direct booking, and sends a confirmation by email and WhatsApp. Every call answered is a booking that bypasses the OTAs and their 18% commission.

The problem
Traditional front desks don't scale

Overwhelmed reception, 6 languages

Your team speaks Spanish and English. Your guests speak German, French, Italian, and Portuguese. At 2am there is no one on shift.

Missed calls = lost bookings

Every unanswered call is a reservation that ends up on Booking.com with an 18% commission — or worse, the guest picks a competitor. The AI agent never misses a call and drives direct bookings.

Your team doing everything but hosting

Answering repetitive calls prevents your staff from delivering the quality in-person service that on-property guests expect.

Try it
Better than reading about it — hear it

Press the button at the bottom right and speak with Alex, our AI agent. It works exactly as it would with your guests.

Results
Measurable impact from month one
100%
Night-time answer rate
↓ 40%
Missed calls
4 languages
Without extra headcount
Integrations
Connected to the systems you already use

Your agent queries and updates your system in real time during every call.

OperaPMS
MewsPMS
CloudbedsPMS
SiteMinderChannel Manager
SalesforceCRM
Google CalendarScheduling
Cal.comBookings
WhatsApp BusinessChannel
StripePayments
Case study
Real results, real client
Hotel group — Mediterranean
↓ 40% missed calls

"The answer rate reached 100%. The agent handles reservations in 4 languages overnight and at weekends. Guests notice no difference, and the front desk team can finally focus on delivering great in-person service."

Director of Operations
12-property hotel group
FAQ
Questions about AI in hotels
Does it sound natural or robotic?
Most guests cannot tell the difference. The agent handles interruptions, unexpected questions, and mid-conversation language switches. If something is beyond its scope, it transfers the call to reception.
Does it connect to our PMS?
If it has an API, yes. Opera, Mews, Cloudbeds and others. The agent checks live availability and creates reservations directly in your system.
Can it manage changes and cancellations?
Yes. Date changes, room type upgrades, cancellations with your policy automatically applied — all updated in your PMS in real time.
How many languages does it support?
32+. It detects the caller's language and responds automatically in that language.
What about special requests?
It logs them and notifies the team: cot, late check-out, dietary requirements. A notification reaches reception before the guest arrives.
Does it help reduce OTA dependency?
Yes. Every call the agent converts into a direct booking is revenue that bypasses Booking.com or Expedia — no 15–25% commission. The agent can even offer a direct-booking discount if you configure it that way.
Next step
Run a pilot at your property and measure the results

We configure the agent with your rules, connect it to your PMS, and put it into production. You evaluate the results with real data before scaling.