Distribution & Logistics

"Where is my order?" Your team answers that 200 times a day. They no longer have to.

The agent queries your ERP in real time, provides the exact shipment status, takes new orders by phone, handles incidents and sends confirmations via WhatsApp and email. Everything logged automatically.

The problem
Your sales team spends the whole day fielding calls

200 identical calls a day

"When does my order arrive?" Your team looks it up in the system, answers, and two minutes later the phone rings again with the same question.

Phone orders

Your B2B customers have been calling to place orders for 20 years. They're not going to change. Every phone order costs a salesperson 10 minutes of looking up SKUs, checking stock and entering data in the ERP. The agent does it in 3 minutes, error-free.

Incidents that escalate on their own

A shipment is delayed. The customer calls 4 times. Your team manages the frustration instead of solving the problem.

Try it
Better than reading about it — hear it for yourself

Click the button in the bottom right and speak with Alex, our AI agent. It works exactly the way it would with your customers.

Results
Measurable impact from the first month
↓ 70%
Order tracking calls
3 min
Full phone order placed
24/7
Shipment status availability
Integrations
Connected to the systems you already use

Your agent reads and updates your system in real time during every call.

SAP B1ERP
Oracle NetSuiteERP
Microsoft DynamicsERP
OdooERP
SageERP
SalesforceCRM
WhatsApp BusinessChannel
Google CalendarScheduling
Case study
Real results, real customer
Food distributor — Spain
↓ 70% order tracking calls

"The sales team was spending half the day answering 'where is my order?' 200 times over. Now the agent resolves it instantly, takes new orders and even handles basic incidents. My sales reps can finally focus on selling."

Commercial Director
Food distributor — Seville
FAQ
Questions about AI for distribution
Is the shipment status data real time?
Yes. The agent queries your ERP at the moment of the call. If an order just left the warehouse, that is what the customer is told. It does not work from cached or hours-old data.
Can it take complete orders by phone?
Yes. The agent identifies the customer, captures SKUs and quantities, verifies stock and pricing in the ERP, confirms availability and records the order — all in the same call, in 3 minutes.
Does it work with multiple warehouses?
Yes. The agent knows which warehouse holds the stock, which is closest to the delivery point and what the estimated lead time is. If a product is out of stock at one location but available at another, it communicates that and offers alternatives.
Can it give reliable delivery estimates?
The agent queries the shipment status in your transport or ERP system and communicates the real estimate. If there is a delay, it says so and provides updated information rather than giving a generic date.
Does it integrate with our existing logistics system?
If it has an API, yes. We integrate with SAP B1, Oracle NetSuite, Dynamics, Odoo, Sage and also custom or sector-specific systems. The agent reads and updates in real time during the call.
Does it handle credit limits and multi-warehouse stock?
If your ERP exposes that data via API, yes. The agent can verify a customer's credit limit before confirming an order, and check stock across multiple warehouses to offer the fastest delivery option.
Next step
Run a pilot and free up your sales team

We configure the agent with your catalogue, your customers and your rules. We connect it to your ERP and take it live. You evaluate the results with real data before scaling.