Field Service & Technical Support

Your customer calls with a broken boiler. In 3 minutes a technician is assigned and the time slot confirmed.

The agent identifies the equipment, runs a guided diagnostic triage, opens the work order in your system, assigns the nearest available technician and confirms the appointment window via WhatsApp. Without your team touching the phone.

The problem

Traditional field service doesn't scale during demand spikes

Seasonal demand spikes

A cold snap hits and you go from 50 calls a day to 500. Your 4-person team can't multiply by 10. The agent can.

Manual work order creation

Every call takes 8 minutes: listen, write it down, find a technician, confirm. The agent does it in 3.

Customers who call three times

They don't know when the technician is coming. They call, call again, call a third time. Every repeat call is wasted time.

Try it

Better than reading about it — hear it for yourself

Click the button in the bottom right and speak with Alex, our AI agent. It works exactly the way it would with your customers.

Results

Measurable impact from the first month

3 min

Full work order created

↓ 70%

Repeat calls

24/7

Customer support

Integrations

Connected to the systems you already use

Your agent reads and updates your system in real time during every call.

SAPERP

Microsoft DynamicsERP

OdooERP

SalesforceCRM

ServiceNowField Service Mgmt

Google CalendarScheduling

Cal.comScheduling

WhatsApp BusinessChannel

Jira ServiceTicketing

Case study

Real results, real customer

Field service company — industrial sector

3 hrs/day freed up

"The agent filters calls, runs the basic diagnostic and opens work orders automatically. My office technicians went from being on the phone all day to focusing on planning and follow-up. We've freed up 3 hours of repetitive work every day."

Head of Operations

Industrial field service company — Valencia

FAQ

Questions about AI for field service

Can the agent run a real technical diagnostic?

Yes. We configure guided diagnostic trees by brand and model. The agent asks the right questions, identifies error codes and rules out basic issues before dispatching a technician. It doesn't replace the technician, but it filters out calls that don't require a site visit.

How does it assign a technician?

It checks availability in your system (Google Calendar, ServiceNow, SAP...) and assigns the nearest available technician to the customer's area. It respects specialisation rules: if the work order involves gas, it dispatches a gas-certified technician.

Does it work with multiple brands and equipment types?

Yes. We load the model database, error codes and diagnostic trees for every brand you service. The agent identifies the equipment and applies the corresponding workflow.

Does it connect to our existing field service software?

If it has an API, yes. We integrate with SAP, Dynamics, ServiceNow, Odoo, Jira Service and also with custom systems. The agent opens the work order, assigns the technician and updates the status in real time.

What happens outside business hours?

The agent is available 24/7. Outside hours, it captures the fault report, opens the work order and leaves it ready for assignment the next day. For emergencies (gas leaks, etc.), it can escalate immediately to an on-call number.

Can it check spare parts availability?

If your management system has a parts inventory API, yes. The agent can verify part availability before dispatching a technician, and notify the customer if a part needs to be ordered — so the technician arrives fully prepared.