Frequently asked questions

We adapt to what you need: from a turnkey project to an ongoing managed service with maintenance and continuous optimisation. On the first call we work out what fits best with your operation.

Between 2 and 4 weeks to have it handling real calls. During the process you can listen to how it sounds and request adjustments before launch.

Most won't. The agent speaks naturally, understands interruptions and can change topic mid-conversation. If the call needs a human, it transfers with a full summary of what was discussed.

No. Your team keeps doing what they do best. The agent handles the repetitive calls: confirming appointments, giving order status updates, sending payment reminders. What used to take hours of your team's time now resolves itself.

The agent transfers the call to your team with a full transcript of the conversation. Every agent has clear rules about what it can and cannot say. And we listen to calls every week to spot issues and fix them.

If it has an API, yes. We have connected to SAP, Dynamics, Salesforce, HubSpot, Odoo and many more. The agent reads and updates data in your system during the call.

Yes. Hosting within Europe, encrypted recordings and full alignment with the regulation. We provide all the documentation for your DPO or legal team.

We do. We listen to calls, identify what can be improved, adjust the flows and update the agent. It's part of the service.

Between 15% and 25% depending on the industry and complexity. The goal isn't to eliminate human involvement — it's to ensure humans only step in where they genuinely add value.

No. We work with what you already have. If your system has an API, we connect to it.

We commit to 99.9% uptime with 24/7 monitoring. If the service is interrupted, the system automatically redirects calls to your team. You get access to a real-time status dashboard.